Compliant Process

Student Complaint Process

Neurodiagnostic Technology Institute recognizes the benefits in resolving student complaints or grievances in a fair and timely manner. The Institute has established the following escalating process to assist in the resolution of student complaints and grievances.

Level One: Direct Discussion for Resolution
The student initiates a conversation to raise awareness of the issue and seek resolution with the person against whom the grievance is lodged. Its purpose is to provide an opportunity for quick resolution at the local level.
Level Two: Administrative Investigation
Students not satisfied with the outcome resulting from Level One conversations have five (5) business days to escalate their complaint by sending a formal written complaint by certified mail or email to the Director of Academics which contains the following items:
  • a clear statement of the issue
  • all the relevant facts surrounding the issue
  • the preferred resolution the student is seeking.
The Director of Academics will initiate an investigation within ten business days of receipt of the student’s complaint. This investigation will include interviews with the student, the individual against whom the complaint has been made, and others. The Director of Academics will make a decision and share the results in writing via certified mail and/or email with the student and the individual against whom the complaint has been made within three business days upon concluding the investigation.
Level Three: Request for Appeal
Students dissatisfied with the resolution to their grievance offered at Level Two have the option to request an appeal by sending a formal written complaint by certified mail or email to the Director of Administration within five (5) business days after receiving the resolution offered for Level Two. If the appeal application is accepted, the complaint will be reviewed and reconsidered by a committee of no fewer than three members of the Faculty and Administration. Decisions pertaining to the request for appeal will be communicated within fifteen (15) business days by certified mail and/or email. If the student is dissatisfied with the outcome, the only avenue for review or appeal is external. No further internal review or appeal is available.
Level Four: External Review
Students have the right to seek external assistance to resolve their issue by filing a complaint with the governing agency for their state of residence listed below:
Florida
NTI is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality.The Commission for Independent Education 325 West Gaines Street, Suite 1414 Tallahassee, Florida 32399 Telephone: 1‐888‐224‐6684 If the Institute receives notification of formal external inquiry, the application of the resolution process stated above will be suspended until the external inquiry is complete.
Georgia
Georgia NonPublic PostSecondary Education Commission 2082 East Exchange Place Suite 220 Tucker, GA 30084 (770) 414‐3300 GNPEC Student Complaints https://gnpec.georgia.gov/student‐resources/student‐complaints

Notice to Students: ACCET Complaint Procedure

This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided. When issues or problems arise, students should make every attempt to find a fair and reasonable solution through the institution’s internal complaint procedure, which is required of ACCET accredited institutions and frequently requires the submission of a written complaint. Refer to the institution’s written complaint procedure which is published in the institution’s catalog or otherwise available from the institution, upon request. Note that ACCET will process complaints which involve ACCET standards and policies and, therefore, are within the scope of the accrediting agency. In the event that a student has exercised the institution’s formal student complaint procedure, and the problems or issues have not been resolved, the student has the right and is encouraged to take the following steps:
  1. Complaints should be submitted in writing (by email or mail) to the ACCET office. Complaints received by phone will be documented, but the complainant will be requested to submit the complaint in writing.
  2. The letter of complaint must contain the following information:
    1. Name and location of the ACCET institution;
    2. A detailed description of the alleged problem(s);
    3. The approximate date(s) that the problem(s) occurred;
    4. The names and titles/positions of all individual(s) involved in the problem(s), including faculty, staff, and/or other students;
    5. What was previously done to resolve the complaint, along with evidence demonstrating that the institution’s complaint procedure was followed prior to contacting ACCET;
    6. The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the institution involved; and
    7. The status of the complainant with the institution (e.g. current student, former student, etc.).
  3. In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course outline, correspondence between the student and the institution).
  4. SEND TO: ACCET CHAIR, COMPLAINT REVIEW COMMITTEE 1722 N Street, NW Washington, DC 20036 Telephone: (202) 955‐1113 Email: complaints@accet.org Website: www.accet.org

Note: Complainants will receive an acknowledgement of receipt within 15 days.

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